Welcome to our FAQ section! 💍
Here we’ve answered the most common questions about Ornaments House jewelry, orders, and delivery.

1. What kind of jewelry do you sell?

We offer high-quality gold-plated, real pearl, and custom-made jewelry pieces — including necklaces, earrings, bracelets, tikli, and bridal sets.
Each design is crafted with love and care to bring out your elegant look. ✨

2. Are your products real gold?

Our jewelry is not made of real gold — it’s premium gold-plated jewelry designed to give the same shine and feel of real gold at an affordable price.

3. Do you use real pearls?

Yes 🌸 Many of our collections include real freshwater pearls that are carefully selected for their natural beauty and glow.

4. Where are you located?

We’re proudly based in Dhaka, Bangladesh, but we deliver our jewelry all over the world. 🌍

5. Do you offer worldwide delivery?

Yes! We ship internationally through trusted courier partners.
Delivery time may vary depending on your country’s location and customs process.

6. How long will my order take to arrive?

• Inside Bangladesh: Usually within 3–5 working days.

• International orders: Usually within 10–20 working days, depending on your country.

7. How can I place an order?

You can easily place an order through our website 👉 www.ornamentshouse.com
Simply choose your favorite jewelry piece, add it to the cart, and confirm your order.

8. What payment methods do you accept?

We accept payments through:

• Cash on Delivery (only inside Bangladesh)

• Mobile Banking (bKash, Nagad, Rocket)

• Bank Transfer

• Credit/Debit Cards (Visa, Mastercard, etc.)

• International Payment Gateways (for global buyers)

9. Can I return or exchange my product?

We always want you to love what you receive! 💖

However, returns or exchanges are only accepted at the time of delivery and only available for customers inside Bangladesh.

When your parcel arrives, please check the product carefully in front of the delivery person.
If you notice any issue — such as a wrong item, damage, or defect — you can return or exchange it immediately through the delivery agent.

Once the delivery is completed and the product is accepted, we’re unable to offer any returns or exchanges.

Please note:

• Return or exchange services are not available for international orders.

• Custom-made or personalized jewelry is also non-returnable and non-exchangeable.

10. Are your jewelry pieces allergy-free?

Most of our jewelry is nickel-free and skin-friendly, suitable for sensitive skin.
However, we still recommend avoiding water, perfume, and sweat to maintain the shine longer.

11. How do I take care of my jewelry?

To keep your jewelry looking new:

• Store it in a dry box or pouch.

• Avoid water, perfume, or sweat.

• Wipe gently with a soft cloth after wearing.

12. Can I customize a jewelry piece?

Yes! We offer custom jewelry services for bridal and special occasions. 💍
Just message us with your idea or reference photo — we’ll make it just the way you want.

13. Do you offer discounts or offers?

Yes, we often run special offers, discounts, and giveaways on our Facebook, Instagram, and TikTok pages.
Follow us on social media so you never miss a deal! 🌷

14. How can I contact you?

We’re always happy to help! 💌
📧 info@ornamentshouse.com
🌐 www.ornamentshouse.com
📍 Dhaka, Bangladesh